Refund and Returns Policy

At Oltram 100 mg, our dedicated team strives to meet your needs and ensure your satisfaction with our genuine and authentic medications. In some cases, if we fail to meet certain criteria, then we offer a refund to our customers without any hassle. And for that, you must be eligible for a refund. You can email us a picture of the damaged item that you have received just for confirmation and make sure before opening the parcel you provide us the video of that so that our team could verify that. After which we proceed to the refund process which takes around 15- 20 days.

Return Policy

  • Refund Eligibility – If the medicines are missing, damaged, of poor quality, or incorrect, in the parcel then you are entitled to get a refund.
  • Timeframe for Refund– We can only process refunds within a week of the merchandise being delivered to you. Kindly notify us and return the product within this period to get a refund.
  • Refund Decision – Once the investigation is completed, we will determine your eligibility for a refund. If all the criteria are satisfied then we issue a refund within 15-20 days.

Note – Please note that the refund amount will be calculated after deducting the cost of processing fees, shipping from both sides and also if any pills that have been consumed by you.

The method of refund will depend on the circumstances of your order. If you choose a credit/debit card or Net Banking, please allow 10 to 15 working days for the funds to be credited to your account. The credited amount will be reflected within the working days.

Though if any delay occurs during the reimbursement process we apologize for the inconvenience caused to you. Please understand that delay is not intentional it is beyond our control. it is the bank procedures that might delay in crediting your amount.

Eligibility for Refund 

We provide hassle-free refund services to our customers that you can experience from our online pharmacy store. If the delivery takes more than 15- 20 days then you are eligible for the return. If you receive the medication of expiry date then we can provide you an exchange of that as well as a refund for that. In case you get incorrect order mistakenly then you will get a refund of that. If you found that the parcel is broken or medicines have been tampered then you can ask for a refund.

Request a Refund

In order to request a refund, you simply need to send us an email by mentioning the order details or you may also click on the “Returns” link provided below. You must also provide us with a reason for requesting a refund. At Oltram 100 mg online pharmacy we value our clients and their feedback as well. We constantly strive to enhance the quality of our products and services to ensure complete customer satisfaction.

Note – Please be aware that we cannot be held responsible for orders that are lost due to incorrect addresses or any information of yours. However, if your medicine does not arrive within the specified time frame then you may seek a refund from our end.

Again, we apologize for any inconvenience caused by delays during the reimbursement process. Rest assured, we will promptly transfer the funds to your registered bank account, even if you selected the COD option.

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